If there is one truth about a Brand’s reputation it is this – You are not what you proclaim you are, you are what your customers and target audience think you are. 

Just like an individual cares about his reputation in society, it has become extremely critical for companies too to maintain a certain kind of reputation online. You may think your products are great, your customers are happy, and people love you, but if people online don’t think so, you may be living in a bubble.

Hence, it is extremely important for any brand to stay updated about what people have to say about its products or services online, and at the same time ensure that all complaints, queries, and issues are catered to in the best possible manner. That is where ,Online Reputation Management comes in. 

However, Online Reputation Management is much more than just tackling negative feedback. It involves listening to what people are saying about your brand and reacting in a hasty manner in order to:

• Monitor your brand.
•  Safeguard your online presence. 
• Build a trusting relationship with your customers.
•  Analyze your brand’s reputation online.

Our Online Reputation Management team has aggregated the precise tools and practices needed to build a kick-a** reputation for your brand across all online platforms. We use an integrated approach to ensure that both positive and negative talks about your company are handled with the utmost care. At the same time we also plugin conversations about your brand in different places to create an impeccable image.

 Our specific set of ORM services include:

• Determining the Demographics: A Complete analysis of the age, gender, and location of all the people talking about you on the internet. 
• Tracking Conversations: This involves tracking all the conversations associated with your brand and determining how your target audience responds to your brand.
•  Analysing Sentiments: By means of various tools, we try to understand how people perceive your brand, that is what is the general sentiment surrounding your products and services. 
• Creating a “Brand Perception Management” strategy: Based on the overall analysis, our experts will create an end to end strategy. This would include Advance SEO practices, dealing with online influencers, creating a positive brand vibe, have a go-to action plan for dealing with the crisis, and several other practices.

So if you are looking for an expert who knows exactly how to manage your brand’s reputation online, you have come knocking on the right door! Ring the bell and get in touch with us